Yep,that was my point,a little extra time on the diagnosis goes a long way! i wish they would listen a little closer when you come in with a problem as well, i was at the mack dealer in albuquerque,NM last year with a leaking rear wheelseal,( straightfoward problem as far as i'm concerned) ended up with a $1200.00 bill for the replacement of the coolant tank (again!) new throttle position sensor,numerous other sundry B.S., all without a consult first! one of the worst shops i have encountered! made a mess out of my truck,grease,cigarette ashes all over the place,grease,filth all over the fairings! of course i had a fit! I am normally not a hard person to get along with,but i take a great deal of pride/time in the effort to keep my tractor up, and don't think it's asking too much for a little consideration/professionalism when having repairs done! some shops still treat you very well,others not so much! but the "good" ones are getting fewer and farther between!........Mark