joes mack Posted January 13, 2010 Share Posted January 13, 2010 thanks to everyone for being so friendly with help to all my questions. you have helped me with alot of info on engines, trans, air brake parts, and any other questions that i have had. i like this site and all of the members that i have saw on here. this is my favorite site on the net im glad that i have found it. you all are good people on here willing to help with the old macks. i wish the local dealership/parts house was as nice and as profesional as you people are but if it aint new they dont even want to look up parts for it. thanks agin for all your help... joe Quote Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/ Share on other sites More sharing options...
Rob Posted January 13, 2010 Share Posted January 13, 2010 thanks to everyone for being so friendly with help to all my questions. you have helped me with alot of info on engines, trans, air brake parts, and any other questions that i have had. i like this site and all of the members that i have saw on here. this is my favorite site on the net im glad that i have found it. you all are good people on here willing to help with the old macks. i wish the local dealership/parts house was as nice and as profesional as you people are but if it aint new they dont even want to look up parts for it. thanks agin for all your help... joeYou're quite welcome for the part I've played, if any. This site is well run and organized. It is also self moderated well.BMT has long been my favorite also, that pertains to Mack Trucks.Rob Quote Plodding along with no job nor practical application for my existence, but still trying to fix what's broke. Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-47237 Share on other sites More sharing options...
Barry Posted January 13, 2010 Share Posted January 13, 2010 Great to hear the positive feedback! We do have an large, knowledgeable group of Mack Enthusiasts here! Without them, this site may be just a pile of interweb nothingness! Quote Barry - Watt's Truck Center Parts Manager and BMT Webmaster...1-888-304-MACK Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-47239 Share on other sites More sharing options...
Gambi80 Posted January 13, 2010 Share Posted January 13, 2010 Indeed. I need to get fjh and mackpro transferred to the dealer near me. They can fistfight over the service manager's job. Quote Ever wonder how a blind person knows when to stop wiping? Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-47247 Share on other sites More sharing options...
joes mack Posted January 13, 2010 Author Share Posted January 13, 2010 i think they need to move to southeast ky and take over the local dealership/parts house then we wouldnt have so many truck owners switching to the other brands(junk) if they could get some good help with their mack trucks. Quote Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-47283 Share on other sites More sharing options...
cgallamore Posted July 13, 2010 Share Posted July 13, 2010 i think mackpro is doing just fine where he is,a dealer that understands customer service, and employ's that take pride in their work....i think the difference between mcbride and the big city shopsin the city you talk to the clerk that writes down your info, and makes notes for the service manager, who has about 15 seconds to talk to you,then you wait some where, till the acounting person comes for you, about an hour after your truck is done and parked out side.at mcbride i pull up to mackpro's door usually he's ready for me so i pull it inside, talk to the guy that is actually going to work on my truck, when he is done he says jump in there and crank it up, if every thing is to my likeing, i back it out go hook my trailer, stop on the way out to sign the bill that goes to my wife, i think, and im on my way THATS CUSTEMER SERVICE IN MY BOOK Quote http://www.bigmacktrucks.com/uploads/1272400769/gallery_4852_794_314995.jpg Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-59464 Share on other sites More sharing options...
JerryB Posted July 13, 2010 Share Posted July 13, 2010 i think mackpro is doing just fine where he is,a dealer that understands customer service, and employ's that take pride in their work....i think the difference between mcbride and the big city shopsin the city you talk to the clerk that writes down your info, and makes notes for the service manager, who has about 15 seconds to talk to you,then you wait some where, till the acounting person comes for you, about an hour after your truck is done and parked out side.at mcbride i pull up to mackpro's door usually he's ready for me so i pull it inside, talk to the guy that is actually going to work on my truck, when he is done he says jump in there and crank it up, if every thing is to my likeing, i back it out go hook my trailer, stop on the way out to sign the bill that goes to my wife, i think, and im on my way THATS CUSTEMER SERVICE IN MY BOOKThat's the kind of kind of business I like and wish he were close to me. I have a Mack dealer 40 miles east and a Mack dealer 40 miles west of me but they're both like going to a foreign land. I'll second the man's opinion about this site because I too think this about the best site I've found. There's no telling how many gray hair MackPro and fjh have prevented me from getting over problems on my truck the local shops couldn't find let alone correct.rhasler is showing me how to fix a gauge problem now but the local Mack shop says I have no problem. Quote Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-59471 Share on other sites More sharing options...
rhasler Posted July 13, 2010 Share Posted July 13, 2010 That's the kind of kind of business I like and wish he were close to me. I have a Mack dealer 40 miles east and a Mack dealer 40 miles west of me but they're both like going to a foreign land. I'll second the man's opinion about this site because I too think this about the best site I've found. There's no telling how many gray hair MackPro and fjh have prevented me from getting over problems on my truck the local shops couldn't find let alone correct.rhasler is showing me how to fix a gauge problem now but the local Mack shop says I have no problem.Hey Jerry, what shops are you near? Quote "Mebbe I'm too ugly and stupid to give up!" Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-59473 Share on other sites More sharing options...
cgallamore Posted July 14, 2010 Share Posted July 14, 2010 That's the kind of kind of business I like and wish he were close to me. I have a Mack dealer 40 miles east and a Mack dealer 40 miles west of me but they're both like going to a foreign land. I'll second the man's opinion about this site because I too think this about the best site I've found. There's no telling how many gray hair MackPro and fjh have prevented me from getting over problems on my truck the local shops couldn't find let alone correct.rhasler is showing me how to fix a gauge problem now but the local Mack shop says I have no problem.it is 205 miles from my house to their shop, wish it was closer, but aint no way i would go any where else. unloading south chicogo thur.am and i will drive by 5 or 6 dealers to get to them for a pm.i wish i knew what the profit difference is in a shop like that compared to the assembly line type?? Quote http://www.bigmacktrucks.com/uploads/1272400769/gallery_4852_794_314995.jpg Link to comment https://www.bigmacktrucks.com/topic/12176-thanks-to-everyone/#findComment-59500 Share on other sites More sharing options...
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