mackniac Posted October 23, 2012 Share Posted October 23, 2012 Hello !I had to do business with the Mack Museum in the last couple of weeks , I can tell you guy's that the service I had there is more than what I expected , I knew there was very good persons there because I visited the museum last summer , this time I needed info for my RB688s and I got everything I wanted and more .thank you thank you and than you again !!hope this post is in the right section ! Quote Makniac , collector and customizer of die-cast model in 1/50th scale Link to comment Share on other sites More sharing options...
39 Baby Mack Posted October 23, 2012 Share Posted October 23, 2012 They are about the nicest and most helpful people you'd ever want to meet!Ron Quote Link to comment Share on other sites More sharing options...
MHfred Posted October 23, 2012 Share Posted October 23, 2012 (edited) I was also impressed with their very good service. It is great that they have the information and can get it to you in a timely manner. Don't forget to send a donation so they will be there the next time you need info. Edited October 24, 2012 by MHfred Quote Link to comment Share on other sites More sharing options...
1958 F.W.D. Posted October 23, 2012 Share Posted October 23, 2012 Add one more person to the line of compliments. Just yesterday I received a nice big box in the mail from the Museum. I had forgotten that I sent an inquiry in about 2 months ago- the VIN's of my father's two F-Model tractors that he owned. I just wanted to see if they had anything, I would have settled for a phone call or an email letting me know "yes we have x, y and z here." But what I got blew my socks off- all (copied of course) factory documentation from the two trucks, reproduction sales brochures, build and pick sheets, etc. But what really impressed me was the inclusion of the 2-volume service manual!!!!!Yes, the Museum will be getting a nice check from me. Quote TWO STROKES ARE FOR GARDEN TOOLS Link to comment Share on other sites More sharing options...
farmer52 Posted October 24, 2012 Share Posted October 24, 2012 Don and his crew are GREAT!!! I was thinking today about Trucktoberfest being held later this week. I plan to give a donation when I am there this week. Quote Ken PRR Country and Charter member of the "Mack Pack" Link to comment Share on other sites More sharing options...
Milaca Posted October 24, 2012 Share Posted October 24, 2012 Can I e-mail the museum for information about my truck or do I need to send them a letter? Quote Link to comment Share on other sites More sharing options...
yarnall Posted October 24, 2012 Share Posted October 24, 2012 You can give them a call with the serial number. When I tell Rose who I am she asks what I bought now. They do a great job. No other brand has this type of service. Mike Quote Link to comment Share on other sites More sharing options...
fxfymn Posted October 24, 2012 Share Posted October 24, 2012 Don and his crew are GREAT!!! I was thinking today about Trucktoberfest being held later this week. I plan to give a donation when I am there this week.I second that and I hope everyone who attends is classy enough to bring a donation check. Quote Money, sex, and fire; everybody thinks everyone else is getting more than they are! Link to comment Share on other sites More sharing options...
MHfred Posted October 24, 2012 Share Posted October 24, 2012 Can I e-mail the museum for information about my truck or do I need to send them a letter?I emailed them my VIN and in about 3 hours I had a 7 page build sheet in an email. There is a backlog on hard copy materials.Here is their email address: mack.museum@macktrucks.com Quote Link to comment Share on other sites More sharing options...
Popular Post David Posted October 24, 2012 Popular Post Share Posted October 24, 2012 No other brand has this type of service. MikeYou first need to build a museum quality product if you ever hope to have a museum and quality people working there. 4 Quote Link to comment Share on other sites More sharing options...
Milaca Posted October 24, 2012 Share Posted October 24, 2012 I emailed them my VIN and in about 3 hours I had a 7 page build sheet in an email. There is a backlog on hard copy materials.Here is their email address: mack.museum@macktrucks.comThank you very much, I will send them my VIN tonight! Quote Link to comment Share on other sites More sharing options...
dover Posted October 24, 2012 Share Posted October 24, 2012 I emailed my vin to them about 7 weeks ago. They said that there was about an 8 week backlog. I can't wait to see what I get, they seemed very nice.Ben Quote 1962 B733 L cab Link to comment Share on other sites More sharing options...
TysonV Posted October 24, 2012 Share Posted October 24, 2012 Do they only do older trucks, also where is the musuem located I would like to visit it. Quote Tyson VandeVelde Link to comment Share on other sites More sharing options...
farmer52 Posted October 24, 2012 Share Posted October 24, 2012 Museum address is:2402 Lehigh Parkway SouthAllentown, PA 18103Telephone: 610 351-8999 Quote Ken PRR Country and Charter member of the "Mack Pack" Link to comment Share on other sites More sharing options...
mackniac Posted October 24, 2012 Author Share Posted October 24, 2012 Hi!I try to find a way to do a donation because as Canadian we can't make cheque directly so I would opt for money order maybe .I was sure I wasn't alone with good service but I wanted to give them a nice opportunity here here on the forum to bieng talked about . Quote Makniac , collector and customizer of die-cast model in 1/50th scale Link to comment Share on other sites More sharing options...
1958 F.W.D. Posted October 24, 2012 Share Posted October 24, 2012 I emailed my vin to them about 7 weeks ago. They said that there was about an 8 week backlog. I can't wait to see what I get, they seemed very nice.BenYup, thats about exactly the amount of time they told me, and took. Just got my goodies in the mail the other day. Quote TWO STROKES ARE FOR GARDEN TOOLS Link to comment Share on other sites More sharing options...
Milaca Posted October 24, 2012 Share Posted October 24, 2012 (edited) I sent the museum an e-mail last night and received this reply this morning:We can supply you with copies of the Chassis Build Records, Sales Register, Sales Literature, Sales Spec Sheets, and if you require one, an Owner’s/Operator’s Manual for your Mack C609LST 1463.Bear in mind that we can only provide the specs as the truck was built in our factory. We have no records of modifications made to any Mack trucks in the aftermarket.Due to a very large backlog of requests such as yours, it will take approximately eight weeks to process your request. I will make a folder of your request and place it in our files. It will be handled in the order in which it was received. Your patience in this matter will be greatly appreciated.Dale R. Guth, consultant, Mack Trucks Historical MuseumLooks like I'll be receiving a Christmas gift this year afterall! Edited October 24, 2012 by Milaca Quote Link to comment Share on other sites More sharing options...
39 Baby Mack Posted October 25, 2012 Share Posted October 25, 2012 You first need to build a museum quality product if you ever hope to have a museum and quality people working there.Very well put! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.