Easing the strain on Scania service technicians

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Scania Service Operations Release / November 28, 2014

A new Scania approach to working with brakes has made the job of service technicians easier and lessened the potential for accidents and chronic health problems.

An ergonomics training programme for service technicians to reduce risks of strain-related disorders. The training, which is available in 23 languages, combines e-learning with on the job training by supervisors.

The e-learning training is available here: http://host.learnways.com/scania/ergonomics/index.htm

Working with brakes is one of the most frequently undertaken jobs in Scania workshops. Truck and bus brake components are often heavy and have traditionally been moved manually. Over time, such an approach can lead to back disorders and, in serious cases, chronic illness that requires time off work.

To reduce the risk of such problems arising, Scania has developed new methods for working with brakes that both save time and prevent sore backs.

One example of the new methods is a mobile hoist that can be used to remove brake components, such as callipers and brake discs. These are operations that previously required a high degree of physical strength.

Clear results

The new methods have already been put into use in Scania’s operations in Spain and Portugal.

Scania Iberica’s Human Resources Manager José Tirado says, “The result is striking, not only with regards to the shortening of lead-times, but because the job can now be performed without risking the health of service technicians. Another benefit of the new methods is that almost anyone can change brakes. It’s traditionally been a very heavy job that not everyone could do.”

Ergonomics training

Lena Nord Nilsson, a Scania ergonomist who helped develop the approach, says the methods have been included in Scania ergonomics training for service technicians.

“The training programme has been made available globally in 23 languages and the programme is one of the most comprehensive health and safety training efforts in the company,” she says. “It is also recommended for distribution to schools for transport and automotive technology.”

The programme is divided into two parts – an e-learning course and on-the-job training. The programme material highlights 12 common operations and shows how they can be performed in an ergonomically sound way.

Reduced strain

For example, strain is placed on the backs of technicians if they remove wheel nuts while in a standing position. Technicians can significantly reduce strain by using a portable seat that allows them to sit down to carry out the nut-removal operation (See picture). Ear protection devices should also be worn to block out the noise of the wheel nut removal tool.

Nord Nilsson says the methods in the program involve avoiding working methods that place unnecessary strain on the body.