mowbs Posted March 3, 2015 Share Posted March 3, 2015 I am highly disappointed with the 2011 model Trident and the level of service provided to the company for which I work. This truck has been nothing but a lemon since the day it was delivered to us. Parts falling off, not working, failing prematurely and when we have taken it back to the dealer for repair action we often are told "we dont know what is going on, no one else is having these problems". The exhaust stacks have fallen off 5 times, the cover on the SCR unit has fallen off 4 times the PTO was not fitted correctly and has never worked properly since the day it was delivered which has caused the failure of 2 PTO pumps, water pump housings eaten away by cavitation, internal door pannels fallen off. The latest and best so far was a nut coming off of a timing gear internal to the engine causing the gear to wear into the metal housing sending hand fulls of shavings through the oil system. I delivered the truck to the dealer with one of the technicians walking out to the truck and able to tell me what the probelm would be just from the noise it made right down to what gear it would me...... seems like a known probelm ..... We were provided a short motor under warranty but no relacement was offered for the items that have all now, undoubtably had been subjected to oil entrained with metal.What is the cost to a company of having a truck and three trailers off the road for 3 months?built tough for Australian conditions???? BULLCRAP!!! Quote Link to comment https://www.bigmacktrucks.com/topic/39136-total-disappointment/ Share on other sites More sharing options...
b61mack Posted March 4, 2015 Share Posted March 4, 2015 Sounds like the 2015 IH single axle we picked up Friday, had to go plow snow sunday and by noon it started running bad would not go over 5 mph. wrecker picked it up Monday took it to the dealership got it back Tuesday afternoon loaded with salt & sand it quit again. the wrecker is coming to pick it up again tomorrow, 500 miles on the truck. Quote Link to comment https://www.bigmacktrucks.com/topic/39136-total-disappointment/#findComment-281407 Share on other sites More sharing options...
mrsmackpaul Posted March 4, 2015 Share Posted March 4, 2015 Mate welcome try giving Tony O'connell a call at Mack Trucks Australia he is the vice president of after sales service you might be surprised at what you get just remember to be polite just as you and I dont like been abused at our jobs Im sure he dosnt eitherby the way I dont know the man have never met or spoken with him and I have no connection to Mack Australia at all keep us posted if they know the problem is out there in cyber space getting spoken about on a Mack truck forum the might even try harder to fix it for yougood luck Paul Quote Link to comment https://www.bigmacktrucks.com/topic/39136-total-disappointment/#findComment-281440 Share on other sites More sharing options...
mowbs Posted March 4, 2015 Author Share Posted March 4, 2015 Mate welcome try giving Tony O'connell a call at Mack Trucks Australia he is the vice president of after sales service you might be surprised at what you get just remember to be polite just as you and I dont like been abused at our jobs Im sure he dosnt eitherby the way I dont know the man have never met or spoken with him and I have no connection to Mack Australia at all keep us posted if they know the problem is out there in cyber space getting spoken about on a Mack truck forum the might even try harder to fix it for yougood luck PaulThanks Paul Quote Link to comment https://www.bigmacktrucks.com/topic/39136-total-disappointment/#findComment-281442 Share on other sites More sharing options...
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