wiserfrombud Posted May 6, 2015 Share Posted May 6, 2015 Just a little follow up to my earlier "plant fire" post. I ordered a new CXU 613 back in November. The truck was promised to me by the end of March. Then we had this plant fire and everything got delayed. Thankfully this site was helpful at getting to the bottom of the situation since I never did get the real whole story from my dealer. I got in touch with the dealer last week and asked what was going on, as I had heard nothing. (I currently have a buyer for my t660 Kenworth that has been pushed back 5 weeks as well) I get a reply saying the truck is finally built, but since I placed a do not drive request on the order, we need to wait for a power unit going to the same dealer to tow it. Ok fine...How much longer I ask? I NEED A DATE!! ETA is Now May 15th. Alright, that will be 7 weeks late at that point but at least I know what's going on. This morning I get a call from my sales person asking if we can remove the do not drive request. I said no, I ordered a new truck and I don't want someone else driving my new truck 1700 miles. I am then told well in that case we need to wait for a suitable power unit and we don't have any idea how long it will take to deliver your truck now again. I immediately called the manager of the dealership and left a message but received nothing in return. This is getting old fast. I am on a hair trigger to lose my deposit, tell em to shove their new truck, and keep my Kenworth. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/ Share on other sites More sharing options...
Popular Post Baxter Posted May 6, 2015 Popular Post Share Posted May 6, 2015 Fly down and drive it home. 3 Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288922 Share on other sites More sharing options...
41chevy Posted May 6, 2015 Share Posted May 6, 2015 Fly down and drive it home.YUP!! go pick it up! 1 Quote "OPERTUNITY IS MISSED BY MOST PEOPLE BECAUSE IT IS DRESSED IN OVERALLS AND LOOKS LIKE WORK" Thomas Edison “Life’s journey is not to arrive at the grave safely, in a well preserved body, but rather to skid in sideways, totally worn out, shouting ‘Holy shit, what a ride!’” P.T.CHESHIRE Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288923 Share on other sites More sharing options...
RowdyRebel Posted May 6, 2015 Share Posted May 6, 2015 Y'all beat me to it...'nother vote for a ROAD TRIP! 2 Quote When approaching a 4-way stop, the vehicle with the biggest tires has the right of way! Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288924 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 Two problems. First, I'm North of the border so that could be a bit of a nuisance getting it across the border. 2nd, on my dime? Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288925 Share on other sites More sharing options...
rick harper Posted May 6, 2015 Share Posted May 6, 2015 You can go to the factory and pick it up yourself. The factory will credit the dealer 500.00 for customer pickup. Request the 500.00 to be allocated to you so it will offset some cost. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288950 Share on other sites More sharing options...
rick harper Posted May 6, 2015 Share Posted May 6, 2015 Just read your from Canada. I know the credit is for USA dealers maybe for Canada too. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288951 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 500 credit huh? Well that's good to know. I'll keep that in mind. Thanks. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288953 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 Should be considerably more to Canada considering distance and border crossing etc. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288954 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 Regardless, flying out to the factory is certainly less then ideal. I'm really not sure what to think @ this point. I'm very disappointed with the customer service aspect of this entire deal since day 1. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288955 Share on other sites More sharing options...
Brian Blaylock Posted May 6, 2015 Share Posted May 6, 2015 Don't know if they still do it or not but years ago the local Mack dealer here would pay guys to go out to the factory to pick up new trucks and drive them back a friend of mine done it several times maybe you could contract to your dealer and go get your truck 1 Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288956 Share on other sites More sharing options...
Brocky Posted May 6, 2015 Share Posted May 6, 2015 Is that $500 on top of the normal destination charge?? If it is then a refund of the dest chg and another $500 should pay for your plane ticket and expenses?? As far as customs goes the same broker who gets it thru for the transporter should get it thru for the owner??? 1 Quote Brocky Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288958 Share on other sites More sharing options...
41chevy Posted May 6, 2015 Share Posted May 6, 2015 What would be the cost of you hiring a transporter to bring it to Canada? Could you met them at the border? Paul Quote "OPERTUNITY IS MISSED BY MOST PEOPLE BECAUSE IT IS DRESSED IN OVERALLS AND LOOKS LIKE WORK" Thomas Edison “Life’s journey is not to arrive at the grave safely, in a well preserved body, but rather to skid in sideways, totally worn out, shouting ‘Holy shit, what a ride!’” P.T.CHESHIRE Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288963 Share on other sites More sharing options...
j hancock Posted May 6, 2015 Share Posted May 6, 2015 Once again customer service takes a back seat AFTER the sale.The dealer needs to suck it up and get it handled. 2 Quote JimIt doesn't cost anything to pay attention. Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288966 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 To me, THEY should inquire about the cost. And THEY need to figure this out. If I was told the day I placed the order that they cannot deliver your truck without driving it, I would have bought another Pete or KW. I have owned both and both came in 2 weeks early without a problem whatsoever. I order a Mack and I'm dealing with this Romper room bs. So as it stands as of the time of this post, I have still not heard a thing from sales OR had a return phone call from management as to what we are going to do to get this figured out ASAP. And right now as I see it my options are get my new truck with 1700 miles on it, go get it myself kwhich is nonsense) or tell em forget it, have a nice life. As I stated earlier, very disappointed. I had very high hopes for my new truck and hoped for a good experience with a new dealership. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288968 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 I really started putting heat on them. Low and behold, they found the trucks they needed to piggy back it here now. First good news I have had in a while. I'll keep you guys posted as things progress. 2 Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288976 Share on other sites More sharing options...
mrsmackpaul Posted May 6, 2015 Share Posted May 6, 2015 If it was me the biggest concern I would have in the back of my mind is if they cant even get it right now before the truck gets delivered what will happen if once you take delivery and you have a problem will the same BS follow, as Dr Phil says the best predictor of there future performance is there past performanceI would speak to Mack them selves on the telephone take notes of everything that is said I guess with todays modern phones you could record it all but Im not that smart and I hate to say this if it still dosnt feel right walk away from the deal and I would tell Mack the reason why to so that they have a understanding of there dealers performanceYou might be surprised at what just may come of it all prepare your self before you make the phone call take the time to get it right in your head try to put it all on paper before you call them follow it up with a letter with all the dates and times of what has been said and by who most times if there has been a problem companys will bend over backwards to try and fix it and they will if your dealer is wrong pull your dealer into lineIt should never come to this but life just works that way some times good luckPaul 1 Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288979 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 I am expecting great service, but I received lousy service from every Kenworth and Peterbilt dealership I have been too as well (that includes various US locations by the way) I have a good relationship with a great local shop and that's where the majority of my work gets done. The dealers are for emergencies or warranty work only. I will not buy any extended warranty so that disappears fairly quick. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288989 Share on other sites More sharing options...
wiserfrombud Posted May 6, 2015 Author Share Posted May 6, 2015 I am not expecting great service, but I received lousy service from every Kenworth and Peterbilt dealership I have been too as well (that includes various US locations by the way) I have a good relationship with a great local shop and that's where the majority of my work gets done. The dealers are for emergencies or warranty work only. I will not buy any extended warranty so that disappears fairly quick. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-288990 Share on other sites More sharing options...
Mack 3P Posted May 14, 2015 Share Posted May 14, 2015 What is your GSO? Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-289843 Share on other sites More sharing options...
wiserfrombud Posted May 14, 2015 Author Share Posted May 14, 2015 I don't know what a GSO is. Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-289866 Share on other sites More sharing options...
Popular Post wiserfrombud Posted May 14, 2015 Author Popular Post Share Posted May 14, 2015 (edited) Just an update. I informed the dealership the truck was coming on 1 of 2 ways. Piggy back or I was flying out to the factory and driving it home and pocketing the freight charge. Low and behold, another power unit suddenly became available and it got piggy backed. The truck showed up @ my dealers 2 days ago. I am still 2 days away from home, so I have not yet had a chance to even see it! The dealer seems to be handling all of the PDI and safety and all that stuff in a fairly timely manner. That makes me happy. Better late then never I guess. Hopefully this is a pleasurable experience from here on out. I will keep you guys posted on any going ons and the performance of the truck. Edited May 14, 2015 by wiserfrombud 5 Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-289867 Share on other sites More sharing options...
Mackdaddy2030 Posted May 15, 2015 Share Posted May 15, 2015 Post some pics Quote Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-289957 Share on other sites More sharing options...
j hancock Posted May 15, 2015 Share Posted May 15, 2015 Hope it works out well for you. Quote JimIt doesn't cost anything to pay attention. Link to comment https://www.bigmacktrucks.com/topic/39909-5-weeks-late-and-counting/#findComment-289996 Share on other sites More sharing options...
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