Renault Trucks offers 2-year spare parts guarantee including assistance

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Renault Press Release / June 16, 2015

In order to provide its customers in France with the best maintenance management service for their vehicles, Renault Trucks is the only market player to guarantee all spare parts fitted in its network for two years and also cover all breakdown assistance and towing costs.

Taking customer service to another level, Renault Trucks now guarantees its spare parts in France for two years when they have been fitted in the manufacturer’s network.

“This 2 year guarantee is the most extensive on the French market since it includes breakdown assistance, towing and repairs for all vehicle ranges,” explains Bruno Morin, Director of Aftersales for Renault Trucks France. “With this new warranty and our network coverage, we provide our customers with a unique service in France when it comes to maintaining their vehicles’ mobility”.

Renault Trucks is indeed the only brand on the French market to offer its customers a guarantee that also includes breakdown assistance. This “2 year” warranty, which also applies to the standard replacement (eXchange) offering, demonstrates the confidence Renault Trucks has in its products and its determination to offer services that match its customers’ needs as closely as possible.

With over 325 sales and service outlets in France, the Renault Trucks network is the largest of its kind in the country. This dense coverage enables it to satisfy its customers’ demands in record time, wherever they may be in France.

The Renault Trucks offering includes all the services designed to ensure vehicles’ maximum mobility. It covers services to reduce fuel consumption (Optifuel Solutions), fleet management (Optifleet), vehicle maintenance and repair (Start&Drive maintenance contracts, “all-inclusive” fixed price maintenance packages) and assistance (Renault Trucks 24/7).

“By choosing the Renault Trucks network for their parts and maintenance operations, hauliers can be sure of benefiting from the best after-sales guarantee,” adds Bruno Morin.

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