.Why me???

[Superdog]

My son picked up the red Superliner from local Mack dealer last Thurs. afternoon after spending nearly 5 weeks in shop getting a new Re-man E6-350 engine,hauled 1 load of hogs to Ottumwa,other than a fuel leak all was fine,2 loads to Beardstown Fri.,2 this Mon. On the way home Mon. day,new engine blew up. Tow it in,Tues. a.m. to dealer ,get it in shop,they started at top,found 2 bent push rods. I tried to get them to drop pan,but they pissed around waiting on new push rods,put them in basically for nothing,yesterday afternoon finally got them to pull the pan, to find a twisted rod and a bunch of shrapnel,WTF!!! Needless to say I'm beyond pissed,spent $35000 ,everything under hood new and didn't get 2000 miles!! 

[kscarbel2]

You're trying to do it right and you're willing to pay up for it. But............

In the days of Mack Trucks, when we first opened the Mack Reman center in MIddletown, Pennsylvania (just east of Harrisburg), this massive and state-of-the-art facility was headed by a high caliber gentleman named Ross Rhodes. He created an incredibly professional and highly skilled team of people. He earned and held the respect of this family of people (a huge family if your will), and it showed. The quality of the Mack reman product we shipped out either directly to the dealers or for stock at our seven PDCs (parts distribution centers) was virtually perfect. In all my years at Mack, I never once heard of a reman engine fail. They were as good as a new one.

 

[Freightrain]

OOOOOOOOOOOOOOOOOOOh, that hurts.  Sorry to hear it Mike.

Wanna a nice old 673.  Likely last longer?  Might not get to destination quite as fast.......but will get there.

[Hobert62]

My dad had a new not reman signature series cummins put in his kw and it never left cummins shop it blew up on the dyno.    From what they could tell a rod bearing was put in upside down.  Quality in general is sadly a thing of the past.                       

Edited April 21, 2016 by Hobert62

[fjh]

50 minutes ago, Hobert62 said:

My dad had a new signature series cummins put in his kw and it never left cummins shop it blew up on the dyno.    From what they could tell a rod bearing was put in upside down.  Quality in general is sadly a thing of the past.  

Yup What he said  !

[Superdog]

58 minutes ago, kscarbel2 said:

You're trying to do it right and you're willing to pay up for it. But............

In the days of Mack Trucks, when we first opened the Mack Reman center in MIddletown, Pennsylvania (just east of Harrisburg), this massive and state-of-the-art facility was headed by a high caliber gentleman named Ross Rhodes. He created an incredibly professional and highly skilled team of people. He earned and held the respect of this family of people (a huge family if your will), and it showed. The quality of the Mack reman product we shipped out either directly to the dealers or for stock at our seven PDCs (parts distribution centers) was virtually perfect. In all my years at Mack, I never once heard of a reman engine fail. They were as good as a new one.

 

That's exactly why I chose the re-man over overhauling a used engine and putting in it when I found out one was available. Now I'm sick. Just playing the waiting game now to see how bad I'm going to get screwed.

[Superdog]

2 hours ago, Freightrain said:

OOOOOOOOOOOOOOOOOOOh, that hurts.  Sorry to hear it Mike.

Wanna a nice old 673.  Likely last longer?  Might not get to destination quite as fast.......but will get there.

that wore out 673 probably would pull better than the cut back POS fleet spec Vision/Pinnacle I had to lease for him,probably get better fuel mileage too,just talked to him it's geting 4.7. Gotta love this new "better" technology. I could bo beter than that 30 years ago with a 300 Maxidyne & 6 speed running 2100 rpm all day long in a R model pulling more pay weight than we do now.

[Freightrain]

Wore out?  Hell it's only 50 yrs old...........LOL!!  It's just got the rings broke in.........

[Kansas farmer]

When it rains it pours.

Sent from my iPhone using Tapatalk

[Vladislav]

Sounds incredable frustrating.

A good thing about an overhaul is you're able to control the assembly.

Buying a Re-man you sure suppose to obtain the facrtory quality.

And such the case tells very loud about that quality. Too sad.

[41chevy]

Factory re-manufactured engines seem to be a crap shot from any manufacturer. I bought a Ford  re-manufactured 477 truck long block 5 years ago. Put in in my car carrier. Started it up and all was good. 500 or so miles later it has a hollow knock. The dealer pulled the pan and found nothing, no bad bearing, plasti gauged it and clearances were good. The knock got worse and the dealer and the factory rep told me nothing was wrong with their engine. Finally had enough and pulled it out. Bearings and clearances were good, wrist pins were good, cam bearings and thrust was good, heads were good. I started to mike up the pistons and bore. Found .080 over pistons (Max Ford allows) and a .100 to .110 cylinder bore. Ford finally offered me another reman after I lost 3 months of use. I did what I should have done originally and rebuilt my old engine myself. I had Merkel machine the block and polish the crank and balance the rotating assembly. Got a lesson from that trial on factory re-manufactured engines 

 Hope you get results from the dealer.      Paul

Edited April 21, 2016 by 41chevy

[Loadstar]

9 hours ago, Superdog said:

My son picked up the red Superliner from local Mack dealer last Thurs. afternoon after spending nearly 5 weeks in shop getting a new Re-man E6-350 engine,hauled 1 load of hogs to Ottumwa,other than a fuel leak all was fine,2 loads to Beardstown Fri.,2 this Mon. On the way home Mon. day,new engine blew up. Tow it in,Tues. a.m. to dealer ,get it in shop,they started at top,found 2 bent push rods. I tried to get them to drop pan,but they pissed around waiting on new push rods,put them in basically for nothing,yesterday afternoon finally got them to pull the pan, to find a twisted rod and a bunch of shrapnel,WTF!!! Needless to say I'm beyond pissed,spent $35000 ,everything under hood new and didn't get 2000 miles!! 

Sorry to hear that.....I would hope the dealer would take care of you. 

[grayhair]

10 hours ago, Superdog said:

My son picked up the red Superliner from local Mack dealer last Thurs. afternoon after spending nearly 5 weeks in shop getting a new Re-man E6-350 engine,hauled 1 load of hogs to Ottumwa,other than a fuel leak all was fine,2 loads to Beardstown Fri.,2 this Mon. On the way home Mon. day,new engine blew up. Tow it in,Tues. a.m. to dealer ,get it in shop,they started at top,found 2 bent push rods. I tried to get them to drop pan,but they pissed around waiting on new push rods,put them in basically for nothing,yesterday afternoon finally got them to pull the pan, to find a twisted rod and a bunch of shrapnel,WTF!!! Needless to say I'm beyond pissed,spent $35000 ,everything under hood new and didn't get 2000 miles!! 

Wow, that really stinks.  And then when you think about it, somewhere there is a manager or managers who are OK with how things are done.  My experience is that the line workers are usually putting things together properly, but if the quality of the components is poor, they're just working with what was given to them and ignoring the quality issues they are told to ignore. 

Some of the stuff that goes on at some engine plants is surprising.  I remember years ago touring the Chevy engine plant in Tonawanda, NY, when they were assembling 427 and 454 Mark IV big block engines.  A worker would install 8 piston and rod assemblies into a machine.  Then, the machine shoved all 8 of them into the block in one stoke. What I couldn't understand at first was why it took so long for the worker to hand load the 8 piston/rod assemblies into that machine.  After awhile I figured out what was happening.  The bore holes in the block were so varied in diameter that each piston/rod assembly had to be individually selected to match a particular bore hole so as to have acceptable piston to bore clearance.  No two bore holes were the same diameter within a reasonable tolerance.  So, one mistake by that man, like one oversize piston jammed into an undersized bore, and there you have the engine that would have gone into your new Corvette or truck or whatever.  Or you buy a brand new crate engine for your special project and it blows up.  I was shocked to see that process, but then maybe that's the way it is commonly done and I'm just under-informed.  

[kscarbel2]

9 hours ago, Superdog said:

That's exactly why I chose the re-man over overhauling a used engine and putting in it when I found out one was available. Now I'm sick. Just playing the waiting game now to see how bad I'm going to get screwed.

I'm going to be honest with you, I came to expect a (Ross Rhodes) Mack reman engine to have the same life as a new engine, because they were not rebuilt........rather, they were remanufactured. It's an entirely different concept. The Middletown reman assembly line was identical in format to the new engine line at Hagerstown. Every component utilized in the assembly of a Mack remanufactured engine was as good as new.....and sometimes new.

[Superdog]

1 minute ago, kscarbel2 said:

I'm going to be honest with you, I came to expect a (Ross Rhodes) Mack reman engine to have the same life as a new engine, because they were not rebuilt........rather they were remanufactured. It's an entirely different concept. The Middletown reman assembly line was identical in format to the new engine line at Hagerstown. Every component utilized in the assembly of a Mack remanufactured engine was as good as new.....and sometimes new.

That's what I expected too,I've never know a Mack re-man to fail. That's why I put my trust in Mack. I guess thats what I get for constantly living in the past instead of accepting the way things are . My son wanted to repower with Cummins,guess I should have listened. 

If you know someone left high up with real Mack blood in their veins that I could talk to about this,I'd appreciate it,because I truly feel I'm going to get little satisfaction from my dealer.

[kscarbel2]

35 minutes ago, Superdog said:

That's what I expected too,I've never know a Mack re-man to fail. That's why I put my trust in Mack. I guess thats what I get for constantly living in the past instead of accepting the way things are . My son wanted to repower with Cummins,guess I should have listened. 

If you know someone left high up with real Mack blood in their veins that I could talk to about this,I'd appreciate it,because I truly feel I'm going to get little satisfaction from my dealer.

Within the Mack brand area of Volvo's U.S. headquarters in Greensboro, North Carolina,  there isn’t a single career truck man onboard.

I mentioned that here.....last post  (http://www.bigmacktrucks.com/topic/44866-local-mack-boss-out-volvo-confirms/).

Former Mack brand President and CEO Paul Vikner was the last Mack man (who was thrilled to get out there and retire April 1, 2008). He was replaced by Dennis Slagle, whose background is construction machinery.

All you can do is call Customer Satisfaction at  +1 (866) 298-6586 and speak with a clueless individual who only knows that a truck is bigger than a car.

 

[Hobert62]

10 minutes ago, kscarbel2 said:

 

All you can do is call Customer Satisfaction at  +1 (866) 298-6586 and speak with a clueless individual who only knows that a truck is bigger than a car.

 

Very sad but true.   Hopefully they speak English that you can understand.   

[ranchhopper]

Mike us old guys have to just accept the fact that all new stuff is junk from light bulbs to truck engines. Everything has been reduced to make it cheaper to maximize profit and now what is produced is junk simple as that. We were talking over coffee the other day what used to be called durable goods are lucky to last five years now and no longer durable. I just bough a pair of flashlight bulbs to replace the seven year old original that just went out they come in a two pack each bulb lasted a week. I stick to the older stuff which can be fixed repeatedly and will outlast the crap made now our money buys less per dollar now and its all JUNK Im done with my rant now but had to get it off my chest.

[Superdog]

Well,just talked to dealer.Mack is going to build me a new engine. They didn't go into anymore detail than that so we will see what happens. Makes me kinda wonder if the ghost of Zenon Hansen did a little haunting last few nites.

[1965]

That is GREAT NEWS!!!

[Mike]

I hope you have no other problems. That can turn off the best of customers. I have a issue with a local Hardees in my area, waiting on them to call me back. It seems we have too many issues with our daily lives.

 

Best Regards Superdog

[41chevy]

33 minutes ago, Mike said:

I hope you have no other problems. That can turn off the best of customers. I have a issue with a local Hardees in my area, waiting on them to call me back. It seems we have too many issues with our daily lives.

My wife told me with Ford she thought I was going to have a stroke, I was so mad I couldn't even drive to the dealer.  I lost 4 months use and 7  accounts with my 477 and I cannot even begin to imaging the time and money  Superdog  is looking at. 

[mrsmackpaul]

all of this is no good at all

Im not as smart as most of you, one thing my Dad always said to me is "if something is crook, it's always crook from the top down never the bottom up" I feel this somes up a lot of big business today

For years now I have rebuilt everything my self as wages in Australia are the killer and not only that I feel a lot of workers dont really care anymore because people dont have jobs for life these days they just have a job until something better comes along they dont care about the company they work for it's all about the pay check it's becoming a very sad world these days 

Having said I rebuild all my own stuff do not have any illusions that it always go to plan and works well some things take me a few goes to get right, I find it amazing how many things have been assembled wrong from new in the factory and no one even new ????????????

It is a lot different for me as Im self employed on my farm so if it breaks down out in the paddock well its not as big a hassle as on the side of the freeway 

I started rebuilding stuff in my early 20's as I got sick of been shafted and then it was never their fault so I figured I can stuff it up just as well as they can and using their logic it wont be my fault LOL

Mike Im sure it will be all ok now shame it had to happen though

 

Paul   

[keg1]

The Dynatard on my R model would stick on and it cost me a motor. Bent pushrod one time and second time pretty much took out everything. That's the bad part when the motors cost more than you get out of the truck.

[Timmyb]

Sorry to hear about all this Mike. It's not fair that a bloke who loves Mack as much as you do gets let down. 

Go play with the grand kids over the weekend and deal with it on Monday, if you can.