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5 hours ago, fjh said:

Any fault codes ? You need to provide detailed info if you want a decent answer to your questions! Air pressure to fuel system don't tell us much! history ? When it started! ? bla bla Bla!

FJH, you seldom walk away from an inquiry without asking "WHAT are you talking about".:thumb: No matter how painfully random it is.

Can the host build a pre-req questionnaire? Something for issue inquiries? An AI service writer with the four "W's" or flow chart? This sight is fairly well tweaked, you'd think it was possible.   

year

make

Model

miles/hours

Symptom

Frequency

active code present

component repair history

etc

etc

They could have a specific flow for each group heading. 

Edited by Mack Technician
  • Like 1

Ya would be nice however we got people that write service orders like that an it does nothing but piss me off.

i don’t read minds I am however sometimes capable of reading what an engine is trying to say when it’s not feeling good if you give me proper info?

  • Like 1

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